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Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the
carrier returns an undeliverable
package to us, we issue a full
refund (minus shipping
charges).
We are unable to re-ship
orders that are returned to us
as undeliverable. If you would
still like to purchase items
that were undeliverable, you are
welcome to place a new order on
our Web site.
Why Was My
Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following
reasons:
Incorrect Address. If
the address is incorrect or
outdated, the package is
typically returned to us by the
carrier or the unintended
recipient. Please double-check
your address carefully when
placing a new order.
If an APO or FPO address is
entered as an international
address, the package will not
reach its destination.
Address Format. If a
post office box address was
entered, the package
may not ship correctly. To ensure that such
packages are routed through the
proper carriers, please enter
the street address (not the PO
Box).
Other Address Problems.
If the order is being shipped to
a
prison, there may be
delivery restrictions associated
with the items or shippers.
These restrictions are
determined by the penitentiary
and may vary.
In rare cases, it is also
possible that the address label
became illegible during the
shipping and handling process.
Failed Delivery Attempts.
Most of our carriers make three
attempts to deliver a package.
Packages that contain more than
$400 of merchandise will always
require a signature; otherwise,
it is generally up to the
driver's discretion to determine
whether a signature is required.
If the driver feels it is best
to obtain a signature and no one
is present to accept the
delivery after three attempts,
the package will be returned to
us.
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Items Shipped by
wegnerautomotive.com
wegnerautomotive.com estimates shipment and delivery dates based on the
availability of the
items you ordered and
the shipping options you
selected.
Please note the
following information
about our shipping
methods:
-
One-Day or
Two-Day Shipping:
Selecting one of
these options does
not necessarily mean
your order will
arrive in one or two
days. Each item is
listed with an
availability
estimate, such as
"usually ships in
2-3 days," which
indicates how long
it will take us to
obtain the item
before we can ship
it to you. Also,
there is no weekend
pickup or delivery
for One-Day or
Two-Day Shipping.
Note: When you
select One-Day or
Two-Day Shipping, we
may use air or
ground shipping as
necessary to get
your items to you
within the promised
time frame.
If the order is
past the estimated
delivery date and
you have not received
it, it may be
lost.Orders shipped via
a trackable method (such
as UPS) will have
tracking information
available in Your
Account. Please check
this information if
available and read
through the following
options:
-
If the tracking
information
indicates the
package has been
delivered, please
check with your
neighbors or family
members. Packages
are occasionally
left with neighbors,
a building manager,
or are placed
somewhere relatively
safe such as your
porch, garage, or
even behind bushes.
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If the tracking
information
indicates the
package is being
returned to us, or
if the address is
incorrect, it may
have been
undeliverable.
-
If there is no
tracking
information, or you
cannot locate the
package and it is
not being returned
as undeliverable,
please contact us.
Please confirm the
correct shipping address
when writing to us.
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